Legal
Privacy Policy
Last updated: 01 July 2026
At Braids and More GH, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the Ghana Data Protection Act 2012 (Act 843) and the EU General Data Protection Regulation (GDPR). By using our website or contacting us, you agree to the practices described in this policy.
1. Who We Are
Braids and More GH is a professional hair braiding salon located at Kwasheman Sowutuom, Accra, Ghana. We operate the website braidsandmoregh.com and are committed to protecting the privacy and personal data of everyone who interacts with us — online and in person.
For the purposes of the Ghana Data Protection Act 2012 (Act 843) and the EU General Data Protection Regulation (GDPR), Braids and More GH is the Data Controller responsible for your personal data.
2. What Data We Collect
We may collect the following categories of personal data:
- Contact form submissions: Your name, phone number, email address, and any message you send through our website contact form.
- Phone and WhatsApp enquiries: When you call or message us directly, we receive your phone number and the content of your message.
- Instagram DMs: If you contact us via Instagram (@Braidsandmoregh_), your Instagram username and message content are received through Meta’s platform.
- Google Maps embed: Our website embeds Google Maps to display our location. When you interact with the map, Google may collect data about your device and location in accordance with Google’s Privacy Policy.
- Cookies and usage data: Our website may use cookies to improve your browsing experience. See Section 6 for full details.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and booking requests submitted via our contact form, phone, WhatsApp, or Instagram.
- To confirm, manage, and follow up on appointments.
- To improve our website and services based on how visitors use our site.
- To comply with legal obligations under Ghanaian law and, where applicable, the GDPR.
We do not use your data for unsolicited marketing, and we do not sell or rent your personal data to any third party.
4. Legal Basis for Processing
Under the GDPR and Ghana Data Protection Act 2012, we process your personal data on the following legal bases:
- Legitimate interests: Responding to enquiries and managing bookings is necessary for the operation of our business.
- Consent: Where you voluntarily submit data through our contact form or message us directly, you are giving us consent to process that data to respond to you.
- Legal obligation: We may process data where required by Ghanaian law or other applicable regulations.
5. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes described in this policy:
- Contact form and enquiry data is retained for up to 12 months after your last interaction with us, then securely deleted.
- Appointment records may be retained for up to 3 years for business continuity purposes.
- Cookie data is retained according to individual cookie lifespans — see Section 6.
You may request deletion of your data at any time by contacting us (see Section 9).
6. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. The types of cookies we use include:
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Functional cookies: Remember your preferences and improve usability.
- Third-party cookies: Set by embedded services such as Google Maps. These are subject to the respective provider’s privacy policy.
You can control cookies through your browser settings. Note that disabling cookies may affect how some parts of the site function. By continuing to use our website, you consent to our use of cookies as described above.
7. Sharing Your Data
We do not share your personal data with third parties except in the following circumstances:
- Service providers: We may share data with trusted service providers who assist us in operating our website (e.g. hosting, email delivery). These providers are contractually bound to protect your data.
- Google: Our use of Google Maps may result in data being shared with Google. See Google’s Privacy Policy for details.
- Meta (Instagram): Messages sent via Instagram are subject to Meta’s Privacy Policy.
- Legal requirements: We may disclose your data if required to do so by Ghanaian law, court order, or other legal process.
8. Your Rights
Under the Ghana Data Protection Act 2012 and the GDPR (where applicable), you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure: Request that we delete your personal data, subject to legal obligations.
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
- Right to object: Object to our processing of your data where we rely on legitimate interests.
- Right to data portability: Request your data in a portable format (where applicable under GDPR).
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.
9. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us:
Braids and More GH
Kwasheman Sowutuom, Accra, Ghana
You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been mishandled.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.