Payments
Refund Policy
Last updated: 03 July 2026
At Braids and More GH, your satisfaction is our priority. This Refund Policy explains the circumstances under which refunds or remedies may be offered, and how to raise a concern with us.
1. Our Commitment to You
We take great pride in the quality of our work and the skill of our stylists. Before you leave the salon, we encourage you to review your style and raise any concerns immediately so we can address them while you’re still with us.
Our aim is always to resolve any issue fairly and promptly.
2. Completed Services
As a general rule, we do not offer refunds on completed hair services. This is because:
- Hair services are personal and time-intensive, and the time of our stylists cannot be recovered once spent.
- Style preferences are subjective — a result may differ from a reference image while still being technically well-executed.
However, we are committed to making things right where a genuine error has occurred on our part. See Section 4 for how we handle complaints.
3. Deposits
Where a deposit has been taken to secure your appointment:
- Cancellation with more than 24 hours notice: Your deposit will be refunded in full or transferred to a future booking.
- Cancellation with less than 24 hours notice: The deposit is non-refundable, as the slot cannot realistically be filled at short notice.
- No-show: The deposit is forfeited in full.
- Salon-initiated cancellation: Your deposit will be refunded in full or applied to a rescheduled appointment — your choice.
4. Complaints & Remedies
If you are unhappy with your service, please follow these steps:
- In-salon: Raise the concern before leaving so your stylist can assess and correct the issue on the spot. This is always the quickest resolution.
- Within 48 hours of leaving: Contact us at info@braidsandmoregh.com or call 030 394 1330 with a description and photos of the issue. We will assess and offer an appropriate remedy, which may include a partial refund, complimentary correction, or a discount on a future service.
- After 48 hours: Concerns raised more than 48 hours after the appointment will be considered on a case-by-case basis. We cannot be held responsible for changes in style appearance caused by client aftercare or the natural progression of the hairstyle.
5. Product Purchases
If you purchase hair extensions or products from us separately:
- Unused, unopened products in their original packaging may be returned within 7 days of purchase for a full refund.
- Opened or used products cannot be returned for hygiene reasons, unless they are proven to be faulty or not as described.
- Hair extensions sold as part of a service package are non-refundable once the service has begun.
6. How to Request a Refund
To request a refund or raise a concern, contact us through any of the following:
Please include your name, appointment date, the service received, and a clear description (with photos where relevant) of your concern. We aim to respond within 2 business days.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The most current version will always be available on this page. Continued use of our services constitutes acceptance of any updated policy.